At Kaiser Permanente, I currently work on the UX research. Our work focuses on improving the user experience for over 7 million online registered Kaiser Permanente members. I conduct research on the website (kp.org) and the mobile app.

I utilize many different research methods depending on the needs of the project. Some of the research methods I have used include moderated/unmoderated usability testing, interviews, Wizard of Oz, card sorting, PURE, concept testing, surveys and label testing.

To learn more about some of my specific responsibilities, click the links below.

Bi-weekly field study- As one of the co-leads on this project, I drive research out in the field at various Kaiser Permanente facilities across the country. Our team of three conducted 60+ interviews in 2020 in each of our seven regions and during non-covid times we drive to Kaiser Permanente locations all over Southern California to speak with members in the waiting rooms about their digital experiences. To learn more about my work in the field, click here.

Care delivery research- As one of two researchers focused on care delivery, I conduct research on all care related parts of the website and mobile app including telemedicine, appointment booking, online pharmacy, medical records, chronic care members (such as diabetes, mental health care and maternity) and health and wellness. To learn more about some of the projects I worked on, click here.